The Challenge

An enterprise business software provider needed to improve the automated testing on its out-of-box CRM suite. The organization used a free online tool to coordinate its testing, but that tool lacked business object management. As a result, whenever a change was made to the layout of the user interface, pre-existing tests were unable to locate new fields and business objects, resulting in errors while using their automation test suite. The testing that was currently in place was neither scalable nor robust and only two users within the organization understood how it worked.

With too much maintenance overhead and a lack of capable testing resources, the organization sought a technology partner with a stable, proven quality assurance process in place. They elected to engage Magenic and our MARQ testing framework to enhance its offerings to customers.

The Solution

Magenic began by first consulting with the client’s development and testing teams. This consultation led to a solution that began with customizing Magenic’s MARQ automated testing framework to the client’s application. The MARQ automation framework provided an organized testing structure that helped manual testers who lacked scripting knowledge to prepare automated tests by using an intuitive test case designer.

Magenic provided the client with custom developed software that interacted with its testing tools, allowing for improved test management. Magenic’s custom, graphical user interface (GUI) tool managed testing components, and was more user-friendly. Magenic also implemented two user roles – admin and tester – allowing admins to add, edit, and delete tests and business objects. Daily build scripts could automatically run the test suites that had been built using the MARQ framework, thereby providing build quality reporting status prior to the start of testing.

The Result

Magenic’s solution provided the client with an organized, structured workflow and testing process. Our team was able to implement the solution within the budgetary and timeline requirements set forth by the client. Prior to Magenic’s solution, only two users were able to perform regression testing on the CRM application due to the complexity of the testing and business logic. Magenic’s solution allowed the entire client team to do so, greatly increasing the speed with which automated tests could be configured. Prior to engaging Magenic, the client had implemented 600 working tests over the course of three years. With Magenic’s solution, the client implemented 1,200 tests over the next three months.

Other software developers have attempted to build similar programs to serve as competitors, but Magenic’s solution has helped to ensure that our client’s application remains the go-to system of record for home loans and mortgages.