A leading biomedical resource provider had engaged Magenic to develop a
SharePoint solution. The client was thrilled with Magenic’s delivery of a solution
that met their needs perfectly, but found that they lacked the internal resources to
sufficiently support and maintain the SharePoint solution. Not only were they in a
production-to-maintenance transitional state, but the leading internal SharePoint
resource had left the company prior to deployment of the new solution.
The organization was hesitant to appoint other internal resources to SharePoint
maintenance. They desired dedicated resources and a dependable 24-hour
service level agreement (SLA), but knew that internal resources could be pulled
in other directions and onto other projects. The client also needed to budget for
future expenses and therefore would need cost certainty to make a maintenance
Client needed dedicated team, cost certainty.
Magenic provided a team of dedicated resources to be available for 24-hour dedicated maintenance and support. This included on-boarding, team integration and a full
knowledge transfer between Magenic’s resources and the client’s existing internal
resources. Magenic also fully integrated our processes into what the client wanted
to deliver. By using the same workflows as the development of the original project,
Magenic was able to provide stabilization and familiarity for the client.
Magenic introduced a release schedule that the client could plan around and
implemented a three-year cost containment program that included graduated cost
reduction. Magenic’s maintenance proposal included both business and technical
aspects, including administration, custom code, custom built web parts, and custom SharePoint workflows.
24/7 support, 3-year payment plan.
Magenic provided the client with cost certainty and stability in a transitional period and gave them continuity in their solutions provider. The client felt secure
knowing that the solution would be maintained by the same technology partner
that had originally developed it. By providing resources to manage the business and
technical sides of the SharePoint solution, Magenic allowed the client to focus internal resources entirely on its own business-to-business offerings.
Magenic provided a continuous level of support even in times of high stress. The
maintenance plan provided the same level of support the client was used to even
while their entire web site was being redesigned. Magenic’s team prevented the
client from experiencing a drop-off in performance throughout the entirety of work
being performed on the web site.
Consistent level of performance and stability.