Software support services are about having security in knowing things will run smoothly.

If you’re like most companies, you spend nearly 70% of your IT budget on software maintenance and support services for existing applications. What most businesses don’t think about is that an investment in technology is also an investment in the internal resources you dedicate to maintaining and supporting that software. What sort of contingency plan do you have if those resources aren’t getting the job done or leave your business?

At Magenic, our goal is to foster long-term partnerships, from conceptualization and design through ongoing software support and maintenance services. We understand that many businesses don’t have the bandwidth to provide their own software maintenance services. Rather than simply finishing development and walking away, Magenic offers a variety of ways to help you smooth out budget spikes, maintain productivity and get just the right level of service. Our software support service models include managed application services, project-based software support service, and staff augmentation.

• Managed Application Services

  Allow you to outsource the entire management of an application (or portfolio of applications) and lock-in guaranteed levels of support guided by ITIL best practices.

• Project-Based Support

  Gives you flexible, cost-effective options for specific application or project needs.

• Staff Augmentation

  Allows you to tap experienced Magenic business consultants and technical professionals on an as-needed basis.

Regardless of the level you choose, Magenic’s support services are reliable, fixed-priced, cost-effective and include complete application support, upgrades and maintenance.

Legacy application assessment and application retirement

It’s not always clear when it’s time to upgrade; often times your business may be running smoothly even though newer, more efficient technology awaits on the market. Is your business proactive in its software optimization, or do you wait until technological breakdowns force your hand?

Magenic’s legacy application assessment, application retirement, and application decommissioning services have helped hundreds of organizations optimize their workflows. 

Application retirement doesn’t mean saying goodbye to the data that defines your business, but rather migrating that data to a newer, more efficient means of access through application integration services and business intelligence solutions.

Whether your business is operating on outdated versions of Microsoft technologies like SQL Server 2005, or web languages that are out of date like ColdFusion, Magenic can help maintain your application while you rededicate your resources to building a newer solution.