March 14, 2019 // By Matt Lockhart
How do you empower your developers to move fast, solve real business problems, and have fun doing it?
We sat down with David Dieruf, Product Marketing Manager for .NET at Pivotal, to talk about the success he’s seen clients experience when they work with Magenic and Pivotal. Thanks to the joint work with our two companies, Fiserv, a FinTech provider, has grown the confidence levels of their developers and experienced major success in their industry.
Read on as we pick David’s brain on everything you need to know about Pivotal Cloud Foundry, .Net, and Steeltoe.
Tell me about your role with Pivotal.
I am a Product Marketing Manager with a focus on .NET technologies. My responsibilities range from working with customers to understanding how we can better our .NET products to enabling and educating the Pivotal field about how our .NET products help customers transform how they build software and drive business outcomes.
How do you measure success?
If a customer’s development teams feel they are making a difference, being productive, and generally are on board with the cloud-native strategy, then success will follow. To actually measure success, we look at a number of different metrics as well as business outcomes.
What are the important metrics and business outcomes you track?
The metrics we track are improvements in what we call the Five S’s: speed, stability, scalability, security and savings. Speed, for example, can refer to a number of metrics, including how quickly the customer can releasing software versus prior to working with Pivotal and Pivotal Cloud Foundry. Stability refers to things like reduction in mean time to recovery and reduction in time to resolve incidents. These kinds of metrics, in turn, correlate closely with successful business outcomes. Measuring business outcomes, of course, is always specific to the customer and its particular objectives.
Can you share an example of a real customer engagement?
A good example is the work we did with Liberty Mutual. We helped it with a new motorcycle insurance app. In terms of metrics, the team developed and deployed the app in just 28 days from inception. It updated or iterated on the app 45 times in the first 55 days of its existence. Both metrics were considerable improvements over its traditional approach. In terms of business outcomes, the application was producing an average of 20 quotes per day and a nearly 11% overall conversion rate within four months of launch, significantly beating initial objectives.
What’s the story you like to tell when you talk about Pivotal?
Without a doubt the greatest story is about the success customers achieve with the help of both Pivotal software and methodologies. Because the platform solves so many challenges that so many enterprises face, it’s amazing how quickly growth is realized after developers start using the platform and how much fun they have. This is true of companies like Fiserv, a FinTech provider and joint Pivotal-Magenic customer, whose developers now feel empowered to move quickly and solve real business problems thanks in part to the joint work they’ve done with our two companies.
In building for the future, how do you see Magenic and Pivotal helping customers deliver with speed?
While there are definitely common characteristics that all transformation efforts share — like the need to adopt modern software development methodologies and a cloud-native platform like PCF — each enterprise still needs to answer a number of difficult questions and make some hard choices. These include questions like, “What modern patterns do our dev teams need to adopt in order to increase release velocity?” and “How do we give developers the autonomy to make their own decisions and move quickly but still maintain high quality and control of our environment?” The answers to these questions are complex and require experience and expertise to answer. This is where the Pivotal and Magenic partnership pays dividends for customers and, ultimately, helps them deliver better software at a greater velocity.
How have Pivotal and Magenic built up that expertise, especially considering there are so many new technologies rapidly emerging?
Pivotal and Magenic have each taken part in hundreds of customer engagements. Along the way we learn and refine our approaches, and we pass that knowledge and best practices on to customers in the form of fantastic services. Pivotal offers Platform Dojos, for example, to train our customer’s platform teams in automation and support. Magenic is excellent at helping customer rationalize their application portfolios. And together, Magenic and Pivotal provide services like App Transformation to help development teams understand modern cloud-native techniques, start modernizing apps, and build cloud-native cookbooks to make the process repeatable at scale.
The cloud-native journey is about adopting these modern practices and technologies — and being able to evaluate and, when it makes sense, adopt emerging practices and technologies along the way — to deliver better business outcomes for customers. And that’s where Magenic and Pivotal excel.
Magenic has the right strategy, the right process, and the right people to get your applications to market fast. Through our collaboration with Pivotal, we help clients design, develop, and modernize their .NET applications on the PCF platform. To learn more, read our white paper on what PCF is and what it can do for your business.