Support & Optimization

Make your systems perform better and end users happier

Managing internal development projects requires many resources and diverse sets of talent.

Even the most innovative companies can require some outside support or process optimization from time to time. When those times come, Magenic is here. With a commitment to scalability and speed, Magenic is accustomed to jumping into a client’s team as a single consultant or an implementation group to build strategic solutions that work for the business – while still minimizing development queue interruptions.

Whether your company is managing a brand new solution implementation or looking to streamline legacy operations, Magenic can provide scalable support and maintenance that saves time and can transform processes. From testing automation to customizing unique use case design, our teams can also provide more substantial support in the form of organizational training so that your business can perform essential operations with quality and speed. Whatever your support or optimization need is, we have a team for that.

Quality Assurance Solutions

When software is relied upon to create more scalable operations, the process to maintain quality can become complex. Magenic helps companies create logical strategies that automate and integrate QA so that businesses can innovate with confidence. Our strategic approach to QA execution can make sure quality is no longer an afterthought, but instead an ingrained part of your operation.

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User Experience Solutions

For both customer-facing and internal programs, many well-intentioned technology projects lack proper UX features to accommodate the needs of their audience. Magenic has experts in UX who understand how to manipulate backend database requirements and frontend navigation elements so that the purpose of your initiatives can be realized in practice, and not just in theory.

Support & Maintenance

When your internal resources have big priorities, let our experts handle some of the maintenance overload on your critical systems. Magenic provides ongoing strategic support and maintenance as well as documentation and training for companies preoccupied with other bigger and more pressing development matters

The support methodology provided by Magenic resulted in a 72% reduction in defects by clarifying requirements and avoiding duplication and a 100% defect resolution within 10 weeks of creation. – Financial Transaction Company Case Study

To keep your business’ technology up and properly operational at all times, you can call in reinforcements from Magenic to provide expert support and maintenance for many types of issues. We offer strategic advice, not just software patches, so that your company can operate successfully and with an eye on the future. Ready to get started?

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Quality Assurance

Automated Document Complexity Creating Turnover

A financial service organization began efforts to automate commercial loan documents, yet complex business logic made it difficult for QA staff and created extraordinary employee turnover. Creating a test case was the first step, yet was delaying the entire project…

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UX Optimization

Outdated Ecommerce Website Lacking Sophistication

A major online retailer managed 1.2 million SKUs for 150 showrooms with a limited online product search capability. Looking to bring their online offering into the forefront of online retailing technology, they had a 45 person catalog team eager to upgrade their legacy system…

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Quality Assurance

Siloed Development Processes Prohibiting Production

One of the world’s largest financial transaction companies was lacking productive direction and process on a critical QA project. They had difficulty coordinating quality, development, business and other teams across global sites in multiple cities…

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Quality Assurance

Automating QA Testing After Multiple Failed Attempts

Increasing coverage and volume of software tested for a fleet management solutions provider.

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Quality Assurance

Maintaining Stability in an Enterprise Environment

Providing quality assurance across multiple applications to ensure uniformity and functionality for a consumer retail company

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Quality Assurance

Zero to Continuous Test with MAQS

Magenic’s Automation Quick Start (MAQS) is a modular framework that is written and maintained by the engineers that use it day in and day out. It can be used as your primary automation framework or as a supplement to other automation frameworks.

See how two organizations, one with failed automation and one without any automation, were able to leverage MAQS to quickly start benefiting from continuous test automation.

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Quality Assurance

Accelerate Your Shift Left to the MAQS

Software organizations are trying to shift quality left to help prevent defects in software, not just detect them. Magenic’s Automation Quick Start (MAQS) can help those organizations accelerate their shift by  supplying the appropriate technology in a manner that gets the organization quickly up and running.

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Quality Assurance

Run Automation Tests in Minutes

A nationwide financial services organization with over 750,000 members was handcuffed by a host of aging and complex applications, affecting how they helped their customers.

See how Magenic's Automation Quick Start help save hundreds of thousands of dollars in framework and test development.

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Quality Assurance

Automation for Continuous Testing

A global management consulting firm was losing the trust of their customer base after the unpredictable and infrequent delivery of multiple applications.

Read how Magenic's Automation Quick Start enabled the client to create automation tests right away and greatly extend the capabilities of other automation frameworks.

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